Privacy Policy
Introduction
Sttela is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.sttela.com] or purchase our beauty products, electronics, personal care products, kitchen, and home decor items. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect Personal Information
We may collect the following personal information when you interact with our website or purchase our products:
Name
Email address
Phone number
Billing and shipping address
Payment information (credit/debit card details, etc.)
Purchase history
Non-Personal Information
We may collect non-personal information that does not identify you directly, such as:
Browser type and version
Operating system
Referring website
Pages you view on our site
Time and date of your visit
IP address
How We Use Your Information
Personal Information
We may use your personal information for the following purposes:
To process and fulfill your orders
To communicate with you about your order, account, or customer service inquiries
To send you promotional emails and newsletters (you can opt-out at any time)
To improve our website, products, and services
To personalize your shopping experience
Non-Personal Information
We may use non-personal information to:
Analyze and understand how our website is used
Improve our website’s functionality and user experience
Monitor and prevent fraud
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:
To trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential
When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others
In the event of a merger, acquisition, or sale of all or a portion of our assets, in which case you will be notified via email and/or a prominent notice on our website
Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include the use of secure servers and encryption of payment information.
Your Rights
You have the right to:
Access the personal information we hold about you
Request corrections to your personal information
Request deletion of your personal information
Object to the processing of your personal information
Request the restriction of processing of your personal information
Request the transfer of your personal information to another party
To exercise any of these rights, please contact us at [privacy@sttela.com].
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. However, if you turn cookies off, some features may be disabled, and your experience on our site may be affected.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
STTELA
Address: [C/o A-1, A-block, Lajpat Nagar Sahibabad
Near: Near Shayam Park Metro Station Sandeep Varsniye Clinic
Ghaziabad -201005, Uttar Pradesh, India
Phone: +91 8882633427, 1203616070
Email: [sttelacare@gmail.com]
Thank you for choosing Sttela. We value your privacy and are committed to protecting your personal information.
PAYMENT & PROTECTION
Orders for Credit and Debit Cards
The following payment options are accepted by us:
Cards, Wallets, UPI, and NetBanking
INQUIRIES MAY BE DIRECTED TO +91 8882633427 OR 1203616070.
Data Security
The Data Protection Act will be applied to the handling of all customer information. Every debit and credit card number that customers enter when placing an order is end-to-end encrypted. We never keep this information on file in our system, and we never request that any of our customers email it to us. We won’t give your information to any other businesses. We are able to locate and notify you of additional STTELA CARE goods and services that might be of interest to you. If you would like us not to do so, do let us know.
RETURN AND REFUND POLICY
We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies apply to (INDIA) countries.
Thank you for choosing to shop at STTELA CARE. We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand the conditions and procedures for initiating a return.
Return Request Period: If you wish to make a return, please submit a complaint within 3 days from the date of delivery. Any requests received after this period may not be accepted.
Damaged Product: If you receive a damaged product, kindly provide us with an unboxing video showing the damage. This evidence is crucial for assessing the situation and providing appropriate assistance.
Missing Items: Should any items be absent from your order, please share an unboxing video displaying the remaining items. Kindly inform us within 7 days of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).
Exchange for Wrong Product: If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility since we are a wholesale website and not a retail website. Please contact our customer support team for further instructions on proceeding with the exchange.
Refund Eligibility: Refunds will be processed for eligible returns based on the following criteria:
a. Damaged or Defective Products: Upon confirmation of the damage or defect through the provided video, we will proceed with the refund process.
b. Missing Items: If we are unable to provide the missing item(s) from your order, a refund will be issued for the respective item(s).
Original Condition and Packaging: To qualify for a refund or exchange, returned products must be in their original condition, unused, unwashed, and undamaged. All original packaging, including accessories, tags, and labels, should be included.
Return Shipping: The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 Days.
Address:
STTELA CARE
C/o A-1, A-block, Lajpat Nagar Sahibabad
Near: Near Shayam Park Metro Station Sandeep Varsniye Clinic
Ghaziabad -201005, Uttar Pradesh, India
Phone: +91 8882633427, 1203616070
Email: sttelacare@gmail.com
For Any Question, You Can Easily Contact Us.
Support: We are Available Monday to Saturday From 9:00 AM to 7:00 PM
Packaging and Delivery Policy:
Introduction:
Welcome to [STTELA CARE ]! We’re committed to providing you with a seamless shopping experience, which includes fast and reliable packaging and delivery services. Our Packaging and Delivery Policy outlines the procedures we follow to ensure your orders are promptly dispatched and reach you within 2 to 3 business days.
Packaging: Quality Assurance: Every product undergoes thorough quality checks before being packaged to ensure it meets our standards. We guarantee that the items you receive are in perfect condition.
Secure Packaging: Your items are carefully packaged using high-quality materials to prevent damage during transit. We employ appropriate cushioning and protective measures to safeguard delicate products.
Efficiency: Our packaging process is streamlined to minimize processing time without compromising on quality. This ensures that your order is prepared for shipment swiftly and efficiently.
Delivery:
Swift Dispatch: Once your order is confirmed, we prioritize its dispatch within 24 hours (excluding weekends and public holidays). Our goal is to get your purchase on its way to you as soon as possible.
Express Shipping: We offer expedited shipping services to ensure your order reaches you within 2 to 3 business days from the date of dispatch. You can select this option during checkout for faster delivery.
Tracking Information: For your convenience, we provide tracking information for all shipments. You can monitor the progress of your order in real-time, allowing you to anticipate its arrival.
Delivery Partners: We partner with reliable courier services known for their efficiency and commitment to timely deliveries. Rest assured, your package is in safe hands from the moment it leaves our facility until it reaches your doorstep.
SHPPING POLICY
THIS SHIPPING POLICY IS LIMITED TO ORDERS FROM INDIA.
Order processing time: All orders are shipped out in a day or two. Mondays are the day that orders placed over the weekend are shipped.
Delivery time:
Standard Shipping: Orders are typically delivered in 3–7 business days. (MONDAY – FRIDAY)* (during business hours)
Order tracking: We will email you a tracking number and a link to the courier’s website as soon as your order ships. If you do not receive this email, please get in touch with our customer support department. Call our order helpline at 8882633427 or send an email to sttelacare@gmail.com to track your order.
Delivery Fees:
Depending on where you want it delivered
To understand the delivery charges for individual products, please review your order summary.
Not Delivered
The package will be returned to the sender (Conzuri) at the expense of the customer if it cannot be delivered to the specified shipping address for reasons attributable to the noncompliant behavior of the customer (incorrect or wrong shipping address, absent receiver, etc.) or if the customer declines to pick it up. The cost includes the actual cost of shipping, which will be subtracted from the total order amount and refunded.
Our Transporters
For deliveries, we make use of shiprocket, DTDC, SmartShip, Blue Dart, Xpressbees, Shadowfax, and Ecom Express.
After receiving your order
Before signing for delivery, it is advisable that you carefully inspect the goods and package to make sure they are complete and undamaged. If you discover that the package is damaged or incomplete you must refuse delivery of the goods or sign “Damaged” and then contact us on the day of delivery.
BANK HOLIDAYS
We do not deliver on a Bank Holiday so your parcel will be delivered on the next working day.
Address:
STTELA CARE
C/o A-1, A-block, Lajpat Nagar Sahibabad
Near: Near Shayam Park Metro Station Sandeep Varsniye Clinic
Ghaziabad -201005, Uttar Pradesh, India
Phone: +91 8882633427, 1203616070
Email: sttelacare@gmail.com
For Any Question, You Can Easily Contact Us.
Support: We are Available Monday to Saturday From 9:00 AM to 7:00 PM
Terms & Conditions
This document is an electronic record in terms of Information Technology Act, 2000 and rules
there under as applicable and the amended provisions pertaining to electronic records in various
statutes as amended by the Information Technology Act, 2000. This electronic record is
generated by a computer system and does not require any physical or digital signatures.
B. This document is published in accordance with the provisions of Rule 3 (1) of the Information
Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and
regulations, privacy policy and Terms of Use for access or usage of domain name [STTELA ] (“https://www.sttelacare.com”), including the related mobile site and mobile application.
to as “Platform”).
C. The Platform is owned by (STTELA), a company incorporated under the
Companies Act, 1956 with its registered office at (A-7 Lajpat nagar sahibabad ghazibabad ) (hereinafter referred to as
"Platform Owner", “we”, “us”, “our”).
D. Your use of the Platform and services and tools are governed by the following terms and
conditions ("Terms of Use") as applicable to the Platform including the applicable policies which
are incorporated herein by way of reference. If You transact on the Platform, You shall be subject
to the policies that are applicable to the Platform for such transaction. By mere use of the
Platform, You shall be contracting with the Platform Owner and these terms and conditions
including the policies constitute Your binding obligations, with Platform Owner. These Terms of
Use relate to your use of our website, goods (as applicable) or services (as applicable)
(collectively, “Services”). Any terms and conditions proposed by You which are in addition to or
which conflict with these Terms of Use are expressly rejected by the Platform Owner and shall be
of no force or effect. These Terms of Use can be modified at any time without assigning any
reason. It is your responsibility to periodically review these Terms of Use to stay informed of
updates.
E. For the purpose of these Terms of Use, wherever the context so requires "you", “your” or "user"
shall mean any natural or legal person who has agreed to become a user/buyer on the Platform.
F. ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT
TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS
OF USE CAREFULLY BEFORE PROCEEDING.
G. The use of Platform and/or availing of our Services is subject to the following Terms of Use:
I. To access and use the Services, you agree to provide true, accurate and complete information to
us during and after registration, and you shall be responsible for all acts done through the use of
your registered account on the Platform.
II. Neither we nor any third parties provide any warranty or guarantee as to the accuracy,
timeliness, performance, completeness or suitability of the information and materials offered on
this website or through the Services, for any specific purpose. You acknowledge that such
information and materials may contain inaccuracies or errors and we expressly exclude liability
for any such inaccuracies or errors to the fullest extent permitted by law.
III. Your use of our Services and the Platform is solely and entirely at your own risk and discretion for
which we shall not be liable to you in any manner. You are required to independently assess and
ensure that the Services meet your requirements.
IV. The contents of the Platform and the Services are proprietary to us and are licensed to us. You
will not have any authority to claim any intellectual property rights, title, or interest in its
contents. The contents includes and is not limited to the design, layout, look and graphics.
V. You acknowledge that unauthorized use of the Platform and/or the Services may lead to action
against you as per these Terms of Use and/or applicable laws.
VI. You agree to pay us the charges associated with availing the Services.
VII. You agree not to use the Platform and/ or Services for any purpose that is unlawful, illegal or
forbidden by these Terms, or Indian or local laws that might apply to you.
VIII. You agree and acknowledge that website and the Services may contain links to other
third party websites. On accessing these links, you will be governed by the terms of use, privacy
policy and such other policies of such third party websites. These links are provided for your
convenience for provide further information.
IX. You understand that upon initiating a transaction for availing the Services you are entering into a
legally binding and enforceable contract with the Platform Owner for the Services.
X. You shall indemnify and hold harmless Platform Owner, its affiliates, group companies (as
applicable) and their respective officers, directors, agents, and employees, from any claim or
demand, or actions including reasonable attorneys’ fees, made by any third party or penalty
imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other
Policies, or Your violation of any law, rules or regulations or the rights (including infringement of
intellectual property rights) of a third party.
XI. In no event will the Platform Owner be liable for any indirect, consequential, incidental, special
or punitive damages, including without limitation damages for loss of profits or revenues,
business interruption, loss of business opportunities, loss of data or loss of other economic
interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability
to use the Services, however caused and whether arising in contract, tort, negligence, warranty
or otherwise, exceed the amount paid by You for using the Services giving rise to the cause of
action or Rupees One Hundred (Rs. 100) whichever is less
XII. Notwithstanding anything contained in these Terms of Use, the parties shall not be liable for any
failure to perform an obligation under these Terms if performance is prevented or delayed by a
force majeure event.
XIII. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed
by and construed in accordance with the laws of India.
XIV. All disputes arising out of or in connection with these Terms shall be subject to the
exclusive jurisdiction of the courts in (Ghazababad) (U.P)
XV. All concerns or communications relating to these Terms must be communicated to us using the
contact information provided on this website.
